Effective: January 2025
Section 1 — General Terms of Use
By accessing or using the website located at www.hbxg.co.za (the "Platform"), operated by World Focus 1724CC (Registration No. 1724CC), you agree to be bound by the terms and conditions set out in this document. If you do not agree with these terms, please discontinue use of the Platform immediately.
1.1 Acceptance of Terms
Your continued use of the Platform constitutes your ongoing acceptance of these terms as they may be updated from time to time. We reserve the right to amend these terms at any time without prior notice. Updated terms take effect upon publication on the Platform.
1.2 User Responsibility
You accept full responsibility for how you use the Platform, including any information obtained from it. You agree to use the Platform lawfully and in accordance with all applicable South African legislation, including but not limited to the Electronic Communications and Transactions Act 25 of 2002 (ECTA) and the Consumer Protection Act 68 of 2008 (CPA).
1.3 Accuracy and Availability
While we endeavour to ensure that information provided on this Platform is accurate and current, we make no warranty or representation — express or implied — as to the accuracy, completeness, suitability, or fitness for purpose of any content. The Platform is provided on an "as is" and "as available" basis.
- We do not guarantee uninterrupted or error-free access to the Platform.
- Content may be updated, changed, or removed at any time without notice.
- Product specifications, pricing, and availability are subject to change without prior notification.
1.4 Prohibited Conduct
Users may not use this Platform to engage in any unlawful activity, distribute malicious software, infringe on intellectual property rights, or attempt to gain unauthorised access to any part of the Platform or its associated systems.
1.5 Intellectual Property
All content on this Platform, including but not limited to text, images, product brochures, technical specifications, logos, and AI-generated outputs, remains the intellectual property of World Focus 1724CC or its licensors. Reproduction, redistribution, or commercial use without written permission is prohibited.
1.6 Changes to the Platform
We reserve the right to modify, suspend, or discontinue any part of the Platform or its services at any time, without liability to users.
Last reviewed: May 2025. These terms are governed by the laws of the Republic of South Africa.
Section 2 — Artificial Intelligence Disclaimer
Important: This Platform incorporates Artificial Intelligence (AI) technology to assist users with product information, technical guidance, and general enquiries. AI outputs are generated automatically and may not always reflect current, accurate, or complete information.
2.1 Nature of AI Outputs
The AI assistant embedded in this Platform is designed to provide general guidance and information about HBXG equipment and related applications. However, AI-generated responses are inherently subject to limitations, including:
- Responses may be incomplete, inaccurate, or outdated.
- The AI may misinterpret a user query or context.
- AI systems may confidently provide incorrect information in some instances.
- Responses do not constitute a formal quotation, binding offer, or technical specification sheet.
2.2 Informational Purpose Only
All AI-generated content on this Platform is provided for informational and general guidance purposes only. It is not intended to be, and should not be construed as, professional advice of any kind.
You must not rely solely on AI outputs for any of the following decisions:
Financial investment or procurement decisions • Legal or contractual obligations •
Engineering or safety-critical specifications • Medical or occupational health matters •
Regulatory or compliance determinations
2.3 Verification Requirement
Before acting on any AI-generated information — particularly in relation to technical specifications, pricing, financing, regulatory compliance, or operational suitability — users are strongly advised to verify the information with a qualified professional or by contacting our team directly at info@hbxg.co.za or +27 61 074 1964.
2.4 AI Responses Are Suggestions, Not Advice
AI responses generated by this Platform are suggestions based on the information provided by the user and the AI system's training data. They do not constitute professional, legal, financial, or technical advice. World Focus 1724CC expressly disclaims any liability arising from user reliance on AI-generated content.
2.5 Third-Party AI Processing
AI responses on this Platform are generated using third-party AI infrastructure. While we take reasonable steps to configure AI behaviour appropriately, we cannot guarantee the outputs of underlying AI systems. Users should be aware that AI capabilities and limitations continue to evolve.
Our team is always available to verify and supplement any AI-provided information. Contact: info@hbxg.co.za | +27 61 074 1964
Section 3 — Limitation of Liability
To the fullest extent permitted by applicable South African law, World Focus 1724CC, its directors, employees, agents, and representatives shall not be liable for any loss or damage arising from your use of, or inability to use, this Platform or its content.
3.1 Exclusions of Liability
Without limiting the above, we expressly exclude liability for:
- Direct, indirect, incidental, consequential, or special damages of any kind.
- Loss of profits, revenue, business, contracts, or anticipated savings.
- Loss or corruption of data or information.
- Business interruption of any nature.
- Decisions made by users based on information or AI outputs from this Platform.
- Errors, omissions, or inaccuracies in product specifications or technical content.
- Third-party claims arising from your use of the Platform.
3.2 User Risk
Use of this Platform is entirely at your own risk. This includes, but is not limited to, any reliance on pricing indications, technical specifications, application recommendations, or any content generated by the AI assistant.
3.3 No Warranty
We make no warranty, express or implied, regarding the Platform's fitness for any particular purpose, merchantability, or non-infringement. We do not warrant that the Platform will meet your requirements or that it will be available continuously without interruption or error.
3.4 Consumer Protection Act
Nothing in these terms is intended to limit any rights you may have under the Consumer Protection Act 68 of 2008 or any other applicable South African legislation that cannot lawfully be excluded.
If you believe information provided on this Platform is materially incorrect or has caused you concern, please contact us directly so we may address it promptly: info@hbxg.co.za
Section 4 — Privacy Notice & POPIA Compliance
POPIA Compliant
World Focus 1724CC is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and its associated regulations. This section explains what information we collect, how we use it, and your rights as a data subject.
4.1 Information We Collect
We collect only the minimum personal information necessary to deliver our services. This may include:
- Name and contact details (where voluntarily provided via forms or enquiries).
- Email address and phone number submitted through contact or enquiry forms.
- Technical data such as IP address, browser type, and usage data (collected automatically).
- Conversation inputs submitted to the AI assistant on this Platform.
4.2 How We Use Your Information
Personal information collected through this Platform is used exclusively for:
- Responding to your enquiries and providing requested information.
- Delivering and improving our products and services.
- Following up on sales or procurement enquiries you have initiated.
- Complying with legal and regulatory obligations.
- Improving the accuracy and quality of AI-assisted responses.
4.3 We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to any third party for commercial or marketing purposes.
4.4 Third-Party Sharing
Your information may be shared with trusted third-party service providers where strictly necessary to operate the Platform (for example, AI processing providers, email delivery services, or analytics tools). All such parties are required to handle your data in accordance with applicable privacy laws.
4.5 Data Security
We take reasonable and appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. However, no method of data transmission or storage can be guaranteed as completely secure.
4.6 Your Rights Under POPIA
As a data subject under POPIA, you have the following rights:
- Right of Access: You may request a record of the personal information we hold about you.
- Right to Rectification: You may request that inaccurate information be corrected.
- Right to Erasure: You may request deletion of your personal information, subject to legal retention requirements.
- Right to Object: You may object to the processing of your information in certain circumstances.
- Right to Complain: You have the right to lodge a complaint with the Information Regulator of South Africa.
4.7 Contact for Privacy Matters
For any privacy-related enquiries, requests, or complaints, please contact our Information Officer at:
Email: info@hbxg.co.za • Phone: +27 61 074 1964
4.8 Retention
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry and contact records are typically retained for up to 3 years in line with standard commercial practice.
Information Regulator (South Africa): inforegulator.org.za | complaints.IR@justice.gov.za
Section 5 — Data & AI Processing Consent
By using this Platform, and in particular by interacting with the AI assistant, you consent to the following data processing activities as described in this notice.
5.1 Consent to AI Processing
When you submit a message or query to the AI assistant embedded on this Platform, you consent to:
- Your input being transmitted to and processed by AI systems to generate a response.
- Your conversation being logged internally for quality assurance and lead management purposes.
- AI-generated responses being returned to you based on the content of your query.
5.2 Third-Party AI Infrastructure
AI responses are generated with the assistance of third-party AI platform providers. Your query inputs may be processed by these providers' systems in accordance with their own terms of service and privacy policies. We take reasonable steps to ensure that such providers maintain appropriate data handling standards.
5.3 Purpose Limitation
Data submitted through the AI assistant is used exclusively to:
- Generate a relevant and helpful AI response to your query.
- Enable our sales team to follow up on enquiries you have expressed interest in.
- Improve the quality and accuracy of AI responses over time.
It is not used for unrelated marketing, profiling, or sale to third parties.
5.4 Withdrawal of Consent
You may withdraw consent to data processing at any time by ceasing use of the Platform and contacting us at info@hbxg.co.za to request deletion of any records associated with your enquiries.
Continued use of the AI assistant constitutes your informed consent to this processing. If you are not comfortable with your inputs being processed as described, please contact our team directly by phone or email instead.
Section 6 — No Professional Advice
The content published on this Platform, including all AI-generated responses, product information, application guidance, financial commentary, and technical descriptions, is provided for general information purposes only.
Nothing on this Platform constitutes, or should be relied upon as, professional advice of any kind — including but not limited to legal advice, financial advice, engineering advice, procurement advice, regulatory guidance, or medical advice.
6.1 Specific Exclusions
- Legal Advice: No content on this Platform should be interpreted as legal guidance on contracts, liability, regulatory compliance, or any other legal matter. Consult a qualified legal practitioner.
- Financial Advice: No content constitutes advice on investment, financing, asset acquisition, or financial planning. Consult a qualified financial services provider registered with the Financial Sector Conduct Authority (FSCA).
- Engineering and Safety Advice: Technical specifications are provided for general information purposes. Suitability of equipment for specific applications must be assessed by a qualified engineer or competent person. This is particularly important in regulated environments such as mines governed by the Mine Health and Safety Act (MHSA).
- Procurement Advice: Procurement decisions involving public sector or tender processes should be informed by qualified procurement professionals and relevant legislative requirements.
6.2 Qualified Professional Consultation
Where a decision carries material financial, legal, safety, or operational significance, we strongly recommend that you consult with a suitably qualified and registered professional before proceeding. Our team is available to connect you with appropriate support where we are able to do so.
6.3 Equipment Suitability
While our consultants and AI assistant will endeavour to recommend appropriate equipment for your stated application, final determination of equipment suitability for any specific site, geological condition, regulatory environment, or operational requirement remains the responsibility of the purchaser and their nominated technical advisors.
For formal technical consultation, contact our team directly: info@hbxg.co.za | +27 61 074 1964
Section 7 — Governing Law & Jurisdiction
7.1 Applicable Law
These Terms of Use, Disclaimer, and Privacy Notice are governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law provisions.
7.2 Jurisdiction
Any dispute arising from or in connection with your use of this Platform, or from any content or AI-generated output obtained through it, shall be subject to the exclusive jurisdiction of the courts of the Republic of South Africa.
7.3 Dispute Resolution
We encourage users to contact us directly in the first instance to resolve any concern or dispute informally and in good faith. Where informal resolution is not achievable, disputes will be referred to the applicable South African court of competent jurisdiction.
7.4 Relevant Legislation
This Platform operates in compliance with, and these terms are to be read alongside, the following South African legislation (as amended from time to time):
- Protection of Personal Information Act 4 of 2013 (POPIA)
- Electronic Communications and Transactions Act 25 of 2002 (ECTA)
- Consumer Protection Act 68 of 2008 (CPA)
- Companies Act 71 of 2008
- Mine Health and Safety Act 29 of 1996 (where applicable)
7.5 Severability
If any provision of these terms is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.
7.6 Entire Agreement
These terms, together with any additional terms specific to particular services offered on this Platform, constitute the entire agreement between you and World Focus 1724CC in relation to your use of this Platform.
World Focus 1724CC • Authorised HBXG Agent • South Africa
info@hbxg.co.za • +27 61 074 1964 • www.hbxg.co.za
Document version: 1.0 • Effective date: January 2025 • Last reviewed: May 2025
Jurisdiction: Republic of South Africa
H