Omba Bei au Uliza Chochote

Section 2 — Artificial Intelligence Disclaimer

2.1 Nature of AI Outputs

The AI assistant embedded in this Platform is designed to provide general guidance and information about HBXG equipment and related applications. However, AI-generated responses are inherently subject to limitations, including:

• Majibu yanaweza kuwa hayajakamilika, si sahihi, au yamepitwa na wakati.
• AI inaweza kutafsiri vibaya swali au muktadha wa mtumiaji.
• AI systems may confidently provide incorrect information in some instances.
• Responses do not constitute a formal quotation, binding offer, or technical specification sheet.

2.2 Informational Purpose Only

Maudhui yote yaliyozalishwa na AI kwenye Jukwaa hili yametolewa kwa ajili yadhumuni la taarifa na mwongozo wa jumla pekee. It is not intended to be, and should not be construed as, professional advice of any kind.

2.3 Verification Requirement

Before acting on any AI-generated information — particularly in relation to technical specifications, pricing, financing, regulatory compliance, or operational suitability — users are strongly advised to verify the information with a qualified professional or by contacting our team directly at info@hbxg.co.za or +27 61 074 1964.

2.4 AI Responses Are Suggestions, Not Advice

AI responses generated by this Platform are suggestions based on the information provided by the user and the AI system's training data. They do not constitute professional, legal, financial, or technical advice. World Focus 1724CC expressly disclaims any liability arising from user reliance on AI-generated content.

2.5 Third-Party AI Processing

AI responses on this Platform are generated using third-party AI infrastructure. While we take reasonable steps to configure AI behaviour appropriately, we cannot guarantee the outputs of underlying AI systems. Users should be aware that AI capabilities and limitations continue to evolve.

Our team is always available to verify and supplement any AI-provided information. Contact: info@hbxg.co.za | +27 61 074 1964

Section 3 — Limitation of Liability

To the fullest extent permitted by applicable South African law, World Focus 1724CC, its directors, employees, agents, and representatives shall not be liable for any loss or damage arising from your use of, or inability to use, this Platform or its content.

3.1 Exclusions of Liability

Without limiting the above, we expressly exclude liability for:

• Direct, indirect, incidental, consequential, or special damages of any kind.
• Loss of profits, revenue, business, contracts, or anticipated savings.
• Potezo au uharibifu wa data au taarifa.
• Kukatizwa kwa biashara kwa namna yoyote.
• Decisions made by users based on information or AI outputs from this Platform.
• Errors, omissions, or inaccuracies in product specifications or technical content.
• Madai ya watu wa tatu yanayotokana na matumizi yako ya Jukwaa.

3.2 User Risk

Use of this Platform is entirely at your own risk. This includes, but is not limited to, any reliance on pricing indications, technical specifications, application recommendations, or any content generated by the AI assistant.

3.3 No Warranty

We make no warranty, express or implied, regarding the Platform's fitness for any particular purpose, merchantability, or non-infringement. We do not warrant that the Platform will meet your requirements or that it will be available continuously without interruption or error.

3.4 Consumer Protection Act

Nothing in these terms is intended to limit any rights you may have under the Consumer Protection Act 68 of 2008 or any other applicable South African legislation that cannot lawfully be excluded.

Section 4 — Privacy Notice & POPIA Compliance

World Focus 1724CC is committed to protecting your personal information in accordance with the Sheria ya Ulinzi wa Taarifa za Binafsi namba 4 ya 2013 (POPIA) and its associated regulations. This section explains what information we collect, how we use it, and your rights as a data subject.

4.1 Information We Collect

We collect only the minimum personal information necessary to deliver our services. This may include:

• Name and contact details (where voluntarily provided via forms or enquiries).
• Email address and phone number submitted through contact or enquiry forms.
• Technical data such as IP address, browser type, and usage data (collected automatically).
• Conversation inputs submitted to the AI assistant on this Platform.

4.2 How We Use Your Information

Personal information collected through this Platform is used exclusively for:

• Responding to your enquiries and providing requested information.
• Kutoa na kuboresha bidhaa na huduma zetu.
• Following up on sales or procurement enquiries you have initiated.
• Kuzingatia wajibu wa kisheria na wa kidhibiti.
• Kuboresha usahihi na ubora wa majibu yanayosaidiwa na AI.

4.3 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to any third party for commercial or marketing purposes.

4.4 Third-Party Sharing

Your information may be shared with trusted third-party service providers where strictly necessary to operate the Platform (for example, AI processing providers, email delivery services, or analytics tools). All such parties are required to handle your data in accordance with applicable privacy laws.

4.5 Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. However, no method of data transmission or storage can be guaranteed as completely secure.

4.6 Your Rights Under POPIA

As a data subject under POPIA, you have the following rights:

• Haki ya Kufikia: You may request a record of the personal information we hold about you.
• Haki ya Kurekebisha:Unaweza kuomba kwamba taarifa zisizo sahihi zirekebishwe.
• Haki ya Kufutwa kwa Taarifa: You may request deletion of your personal information, subject to legal retention requirements.
• Haki ya Kupinga: You may object to the processing of your information in certain circumstances.
• Haki ya Kulalamika: You have the right to lodge a complaint with the Information Regulator of South Africa.

4.7 Contact for Privacy Matters

For any privacy-related enquiries, requests, or complaints, please contact our Information Officer at:
Email: info@hbxg.co.za  •  Phone: +27 61 074 1964

4.8 Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry and contact records are typically retained for up to 3 years in line with standard commercial practice.

Msimamizi wa Taarifa (Afrika Kusini):inforegulator.org.za | complaints.IR@justice.gov.za

Section 5 — Data & AI Processing Consent

By using this Platform, and in particular by interacting with the AI assistant, you consent to the following data processing activities as described in this notice.

5.1 Consent to AI Processing

When you submit a message or query to the AI assistant embedded on this Platform, you consent to:

• Your input being transmitted to and processed by AI systems to generate a response.
• Your conversation being logged internally for quality assurance and lead management purposes.
• AI-generated responses being returned to you based on the content of your query.

5.2 Third-Party AI Infrastructure

AI responses are generated with the assistance of third-party AI platform providers. Your query inputs may be processed by these providers' systems in accordance with their own terms of service and privacy policies. We take reasonable steps to ensure that such providers maintain appropriate data handling standards.

5.3 Purpose Limitation

Data submitted through the AI assistant is used exclusively to:

• Kuzalisha jibu la AI linalofaa na lenye msaada kwa swali lako.
• Enable our sales team to follow up on enquiries you have expressed interest in.
• Kuboresha ubora na usahihi wa majibu ya AI kwa muda.

It is not used for unrelated marketing, profiling, or sale to third parties.

5.4 Withdrawal of Consent

You may withdraw consent to data processing at any time by ceasing use of the Platform and contacting us at info@hbxg.co.za to request deletion of any records associated with your enquiries.

Section 6 — No Professional Advice

The content published on this Platform, including all AI-generated responses, product information, application guidance, financial commentary, and technical descriptions, is provided for dhumuni la taarifa za jumla pekee.

6.1 Specific Exclusions

• Ushauri wa Kisheria: No content on this Platform should be interpreted as legal guidance on contracts, liability, regulatory compliance, or any other legal matter. Consult a qualified legal practitioner.
• Ushauri wa Kifedha: No content constitutes advice on investment, financing, asset acquisition, or financial planning. Consult a qualified financial services provider registered with the Financial Sector Conduct Authority (FSCA).
• Ushauri wa Uhandisi na Usalama: Technical specifications are provided for general information purposes. Suitability of equipment for specific applications must be assessed by a qualified engineer or competent person. This is particularly important in regulated environments such as mines governed by the Mine Health and Safety Act (MHSA).
• Ushauri wa Ununuzi: Procurement decisions involving public sector or tender processes should be informed by qualified procurement professionals and relevant legislative requirements.

6.2 Qualified Professional Consultation

Where a decision carries material financial, legal, safety, or operational significance, we strongly recommend that you consult with a suitably qualified and registered professional before proceeding. Our team is available to connect you with appropriate support where we are able to do so.

6.3 Equipment Suitability

While our consultants and AI assistant will endeavour to recommend appropriate equipment for your stated application, final determination of equipment suitability for any specific site, geological condition, regulatory environment, or operational requirement remains the responsibility of the purchaser and their nominated technical advisors.

For formal technical consultation, contact our team directly: info@hbxg.co.za | +27 61 074 1964

Section 7 — Governing Law & Jurisdiction

7.1 Applicable Law

These Terms of Use, Disclaimer, and Privacy Notice are governed by and construed in accordance with the laws of the Jamhuri ya Afrika Kusini, without regard to its conflict of law provisions.

7.2 Jurisdiction

Any dispute arising from or in connection with your use of this Platform, or from any content or AI-generated output obtained through it, shall be subject to the exclusive jurisdiction of the courts of the Republic of South Africa.

7.3 Dispute Resolution

We encourage users to contact us directly in the first instance to resolve any concern or dispute informally and in good faith. Where informal resolution is not achievable, disputes will be referred to the applicable South African court of competent jurisdiction.

7.4 Relevant Legislation

This Platform operates in compliance with, and these terms are to be read alongside, the following South African legislation (as amended from time to time):

• Sheria ya Ulinzi wa Taarifa za Binafsi namba 4 ya 2013 (POPIA)
• Electronic Communications and Transactions Act 25 of 2002 (ECTA)
• Sheria ya Ulinzi wa Mtumiaji namba 68 ya 2008 (CPA)
• Sheria ya Makampuni namba 71 ya 2008
• Sheria ya Afya na Usalama Migodini namba 29 ya 1996 (inapotumika)

7.5 Severability

If any provision of these terms is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.

7.6 Entire Agreement

These terms, together with any additional terms specific to particular services offered on this Platform, constitute the entire agreement between you and World Focus 1724CC in relation to your use of this Platform.

Document version: 1.0 • Effective date: January 2025 • Last reviewed: May 2025
Eneo la Mamlaka: Jamhuri ya Afrika Kusini